FAQs

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1: What types of products do you offer?

Genie in The Mac Ltd specializes in high-quality refurbished Apple products, including the iMac 24" equipped with the M1 chip and the MacBook 12" in a sleek gold finish. Our products are expertly refurbished to ensure excellent performance and affordability.

2: What types of products do you offer?

Genie in The Mac Ltd specializes in high-quality refurbished Apple products, including the iMac 24" equipped with the M1 chip and the MacBook 12" in a sleek gold finish. Our products are expertly refurbished to ensure excellent performance and affordability.

3: How do you ensure the quality of your refurbished devices?

Each device undergoes a comprehensive 30-point refurbishment and verification process. This includes battery health checks, full OS installation, internal cleaning, display calibration, and extensive testing of all components. Only after passing all quality control points is a device cleared for shipment.

4: What is your return policy?

We offer a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For items shipped to the European Union, a 14-day cooling-off period applies.

5: How long does shipping take?


Orders are processed within one business day of receiving payment. We provide free and tracked delivery across the UK using insured, reliable courier services. Tracking information will be sent as soon as your item has been dispatched.

GENIE IN THE MAC